Return & Refund Policy

Last updated: 6 November 2026

1. Your 14-day right of withdrawal

If you are a consumer, you generally have 14 calendar days to notify us that you wish to withdraw from your online purchase without giving a reason. The withdrawal period starts on the day after you, or a person designated by you other than the carrier, receives the goods. If an order is delivered in several parcels, the period starts after receipt of the final parcel.

2. How to request a return

Before sending an item back, email idaskalides@gmail.com with:

• Your full name and order number
• The product or products you wish to return
• A clear statement that you are withdrawing from the purchase
• Photos where an item is damaged, faulty or incorrect

You may use the model withdrawal form at the end of this policy, but it is not compulsory.

3. Sending the goods back

After notifying us, you must send the goods back without undue delay and no later than 14 calendar days after your withdrawal notice. Please contact us before shipping: we will email you the correct return address and return instructions. Do not send returns to a supplier, manufacturer or address shown on a parcel unless we have confirmed that address in writing.

4. Condition of returned items

You may handle a product only as much as necessary to establish its nature, characteristics and functioning, in the same way you would reasonably inspect it in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary for that inspection.

Where possible, return the product with its original packaging, labels, accessories and any gifts included with the purchase.

5. Products that cannot be returned after opening

The right of withdrawal may not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once the seal has been broken. This can include certain cosmetics, skincare, makeup, personal-care, intimate-care and oral-care products. It may also not apply to personalised goods or goods that deteriorate or expire rapidly, where the legal exception applies.

This exclusion does not remove your rights when an item is faulty, damaged, unsafe, incorrect or not as described.

6. Return shipping costs

For a change-of-mind return, you are responsible for the direct cost of returning the goods unless we agree otherwise. We recommend using a tracked service and keeping proof of shipment. If the item is faulty, damaged, incorrect or not as described, contact us before returning it so we can provide an appropriate solution and cover reasonable return costs where required.

7. Refunds

We will reimburse eligible payments, including the cost of the least expensive standard delivery option offered for the original order, without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or you provide evidence that they have been sent back, whichever occurs first.

The refund will normally be issued to the original payment method. Additional costs resulting from choosing an upgraded delivery method are not refundable unless required by law. Your bank or payment provider may need additional time to display the refund.

8. Exchanges

Direct exchanges may not always be available because products can be supplied by different fulfilment partners. The quickest option may be to return the eligible product and place a new order. Contact us first and we will explain the available options.

9. Damaged, faulty or incorrect products

Inspect your order as soon as reasonably possible. If an item arrives damaged, is faulty, is different from what you ordered or is missing, contact us promptly with your order number and clear photographs. Do not dispose of the item or packaging until we have reviewed the issue.

10. Legal guarantee

New consumer goods are covered by the applicable statutory legal guarantee, generally for a minimum of two years under European Union consumer rules. Where goods do not conform to the contract, legal remedies may include repair or replacement and, where appropriate, a price reduction or refund. These rights are separate from the 14-day change-of-mind withdrawal right.