Shipping & Delivery Policy

Last updated: 6 November 2026

1. Shipping destinations

We deliver to Belgium, the other European Union countries and a selection of other countries. Which destinations are available can depend on the products in your order and is shown at checkout. If checkout does not accept your address, we are currently unable to deliver that order to your destination.

2. Order processing

Orders are passed to our fulfilment partners once payment has been confirmed. Orders placed on weekends or Belgian public holidays begin processing on the next business day. Processing may take longer during launches, promotions or holiday periods.

3. Estimated delivery times

Delivery times depend on the product and on the fulfilment partner that ships it. You receive an email when your parcel is dispatched. If you need an item by a certain date, contact us before ordering and we will tell you the expected delivery time.

Delivery estimates are not guaranteed fixed dates unless expressly stated. Carrier delays, customs processing, severe weather, public holidays and other circumstances outside our reasonable control can affect delivery.

4. Shipping charges and free shipping

Shipping charges are calculated and displayed at checkout before payment. Free standard shipping is available on eligible orders of €100 or more. Checkout confirms whether an order qualifies. Any expedited service, remote-area surcharge or other available charge will be displayed before you place the order.

5. Split shipments

Because products may come from different brands or fulfilment locations, items from one order may arrive separately. Where available, each parcel will have its own dispatch confirmation or tracking information. You will not be charged additional shipping simply because we split an order after it is placed.

6. Tracking

When tracking is available, we send it to the email address provided at checkout. Tracking may take up to 48 hours after dispatch to show its first carrier update.

7. Delivery address

Please check the delivery name, address, postcode and contact details before confirming the order. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after processing or dispatch begins. Additional costs caused by an incorrect or incomplete address may be charged where permitted by law.

8. Customs, import duties and taxes

For deliveries within the European Union, applicable taxes are handled as shown at checkout. Orders delivered outside the European Union may be subject to local import duties, taxes or customs charges unless checkout states that these are included. Any such amount is determined by the destination authorities and may be payable by the recipient.

9. Delayed parcels

If your order has not arrived within the expected timeframe, check the tracking information and contact us at idaskalides@gmail.com. We will review the shipment with the relevant carrier or fulfilment partner. Your mandatory rights concerning delivery remain unaffected.

10. Lost, damaged or incomplete deliveries

If a parcel appears lost, arrives damaged or is missing an item, contact us promptly with your order number. For damaged parcels, include clear photographs of the outer packaging, shipping label and affected product. Please retain the product and packaging while we investigate.

11. Failed or refused delivery

If a delivery fails because the address is incomplete, the recipient is unavailable or a parcel is not collected, the carrier may return it. Contact us so we can review the available redelivery or refund options. Reasonable additional shipping costs may apply where permitted by law.