Terms of Service

Last updated: 6 November 2026

1. Business information

This online store is operated by DAS ESTATE NV under the trading name Soft Routine.

• Legal business name: DAS ESTATE NV
• Registered address: Loofblommestraat 47, 9051 Gent, Belgium
• Company number: 0418.939.436
• VAT number: BE 0418.939.436
• Email: idaskalides@gmail.com

2. Scope

By using this website or placing an order, you agree to these Terms of Service, our Privacy Policy, Shipping Policy and Return Policy. Mandatory rights granted to consumers under Belgian and European Union law remain fully applicable.

3. Products and product information

We aim to present product descriptions, ingredients, sizes, colours and images accurately. Packaging, shades and ingredients may occasionally be updated by the relevant brand. Please read the packaging received with the product before use and follow the manufacturer's directions.

Product information on this website is provided for general information and is not medical advice. If you have allergies, sensitivities, are pregnant, take medication or have a medical condition, consult an appropriate healthcare professional before using a product.

4. Orders and contract formation

Submitting an order is an offer to purchase. After receiving your order, we send an acknowledgement email. A binding sales contract is formed when we accept the order and confirm it for fulfilment. We may refuse or cancel an order where a product is unavailable, pricing or product information contains a clear error, payment cannot be authorised, fraud is suspected or delivery to the supplied address is not possible. If payment has already been collected for a cancelled order, it will be refunded.

5. Prices and payment

Prices are displayed in euros (€). Applicable taxes and available payment methods are shown before you confirm the order. Shipping charges, where applicable, are shown at checkout. You must provide complete and accurate billing and payment information and be authorised to use the selected payment method.

6. Availability

Products are offered subject to availability. Because inventory may be supplied by third-party brand or fulfilment partners, stock can change before an order is processed. If an item becomes unavailable, we will contact you and provide an appropriate refund for the unavailable item.

7. Shipping and delivery

Shipping destinations, charges and estimated delivery times are explained in our Shipping Policy and displayed at checkout where available. An order containing products from different suppliers may arrive in separate parcels. Delivery dates are estimates unless we expressly agree to a fixed date.

8. Right of withdrawal and returns

Consumers generally have the right to withdraw from an online purchase within 14 calendar days after receiving the goods, without giving a reason. Conditions, exclusions, return instructions and the model withdrawal form are provided in our Return Policy.

9. Hygiene-sensitive products

For health protection and hygiene reasons, sealed products that are not suitable for return may lose their right of withdrawal once their protective seal has been opened. This may apply to certain cosmetics, skincare, makeup, personal-care and oral-care products. Your statutory rights remain unaffected where a product is faulty, damaged, unsafe or not as described.

10. Legal guarantee

Consumers benefit from the applicable statutory legal guarantee for goods that are faulty or do not conform to the contract. For new consumer goods, this is generally a minimum of two years under European Union consumer rules. Depending on the circumstances, the available remedy may include repair, replacement, a price reduction or a refund, in accordance with applicable law.

11. Promotions and discount codes

Promotions are valid for the stated period and subject to any displayed conditions. Unless stated otherwise, discount codes cannot be exchanged for cash or combined. We may cancel a promotion affected by an obvious error, misuse or fraud while respecting orders that must legally be honoured.

12. Acceptable use

You may not misuse the website, attempt unauthorised access, interfere with its operation, introduce malicious code, use automated systems in a way that burdens the store, or use the website for unlawful purposes.

13. Intellectual property

The Soft Routine name, website design and original store content are protected by applicable intellectual-property laws. Product names, trademarks, brand assets and product images belong to their respective owners and are used to identify the products offered for sale.

14. Liability

Nothing in these terms excludes or limits liability that cannot legally be excluded, or limits your mandatory consumer rights. To the extent permitted by law, Soft Routine is not responsible for indirect losses that were not reasonably foreseeable when the contract was formed.

15. Changes to these terms

We may update these terms to reflect changes to the store, our services or applicable requirements. The version applying to an order is the version available when that order was placed.

16. Governing law and complaints

These terms are governed by Belgian law, without depriving consumers of mandatory protections available under the law of their country of residence. If you have a complaint, please contact us first so we can try to resolve it promptly.